Return Policy

🔁 Return & Refund Policy – Sage

We want you to love your purchase from Sage. If you're not completely satisfied, we're here to help.

📦 Return Eligibility

  • You can request a return within 30 days of receiving your order.

  • To be eligible, items must be:

    • Unused and in the same condition that you received them

    • In original packaging, with all tags and accessories

  • Returns that do not meet these conditions may not be accepted.

🚫 Non-Returnable Items

The following items are non-returnable:

  • Items marked “Final Sale”

  • Gift cards

  • Downloadable software or digital products

🔄 How to Start a Return

To start your return, please contact us with your order number:

We’ll guide you through the process and provide a return shipping address. Please do not send items back without contacting us first.

💸 Refunds

Once we receive and inspect your return, you’ll receive a confirmation email.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

  • If your return is rejected, we’ll notify you with the reason.

🔁 Exchanges

We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

🚚 Return Shipping

  • Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping method and keeping your receipt.

⚠️ Damaged or Defective Items

If your item arrived damaged, defective, or incorrect:

  • Contact us within 7 days of delivery with clear photos of the issue.

  • We’ll send a replacement or issue a full refund — no return needed in most cases.

Need help? We’re here for you.
📧 support@sage-tech.store
📞 1-855-774-8111