Refund Policy

💸 Refund Policy – Sage

We want you to shop with confidence at Sage. If you're not completely satisfied with your purchase, we’re here to help.

✅ Refund Eligibility

To be eligible for a refund:

  • Your request must be made within 30 days of receiving the product.

  • The item must be unused, in its original condition, and in original packaging.

  • Proof of purchase (order number or receipt) is required.

❌ Non-Refundable Items

Refunds will not be issued for:

  • Items marked “Final Sale”

  • Gift cards

  • Digital/downloadable products

  • Items returned after 30 days

💬 How to Request a Refund

To start a refund request, contact us at:

Please include:

  • Your full name

  • Order number

  • Reason for the refund

  • Clear photos if the item is damaged or defective

We’ll respond within 24–48 hours with next steps.

📦 Return Process

  • Once approved, you'll receive the return address and shipping instructions.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service.

⏱ Refund Timeline

Once we receive and inspect your return:

  • We’ll notify you via email

  • If approved, the refund will be processed within 5–10 business days to your original payment method

🛠 Damaged or Defective Items

If your item arrives damaged or is incorrect:

  • Contact us within 7 days of delivery

  • Provide your order number and photos of the issue

  • We’ll offer a full refund or replacement—no return needed in most cases

Still have questions?
Reach out to our support team at support@sage-tech.store or call us at 1-855-774-8111.